Commission on online ticket sales: organizer or buyer?

In GoJammin Studio the commission can come out of your sales proceeds or be added to the price the buyer pays. The choice changes two numbers: what the attendee sees at checkout and what lands in your account.

Who pays the commission on ticket sales?

By default, the organizer: the commission is deducted from the ticket revenue before the payout. If you pass it on, the buyer's total goes up so that you receive the intended amount after the deduction.

Our commission is 3.7% of the gross ticket price + VAT, with a minimum of 1.50 zł per transaction. The example assumes 23% VAT, one ticket per transaction and no surcharges for cards issued outside the EEA or for currency conversion.

In the first option the net commission is 3.70 zł and VAT comes to 0.85 zł after rounding, so 4.55 zł is deducted in total.

In the second option the commission is calculated on the increased gross price, not on the base 100 zł. That is why the buyer pays 104.77 zł rather than 104.55 zł: if only 4.55 zł were added to the base price, the commission on the higher amount would leave you with slightly less than 100 zł. The commission in this option comes to 4.77 zł.

How a commission differs from a service fee shown to the buyer is explained in our article on ticket service fees.

When does absorbing the commission make sense?

Absorbing the commission keeps the price the buyer sees exactly as advertised. For a 100 zł ticket the attendee pays 100 zł, and the cost of selling comes out of your proceeds.

This is the natural choice when the ticket price is already on posters and in social media as a round number, or when the online price should match the price at the door.

Before you settle on it, check that the proceeds after commission still cover the event budget. With a price-sensitive audience it is usually better to decide on the total the buyer will accept and then plan revenue from the amount left after commission.

When does passing the commission to the buyer make sense?

Passing the commission on lets you keep the amount you planned. In our example you receive 100 zł and the buyer pays 104.77 zł.

This helps when margins are narrow or the event has a fixed budget to cover. Keep in mind that the cost of selling does not disappear: it moves to the buyer, and the total they pay is still the price your event competes on.

If you pass the commission on, one legal point applies. Under Article 12(1)(5) of Poland's Consumer Rights Act, the buyer must be informed of the total price, including mandatory fees. In a 2023 decision, Poland's consumer protection authority (UOKiK) required the ticket seller eBilet to include the mandatory service fee in the price shown from the start rather than adding it at the last step of the order.

For donation-type tickets, labelled "darowizna" in Studio, the commission cannot be passed on to the buyer.

How the commission works in GoJammin Studio

The rate and the minimum are set out in §8 of the Organizer Terms (available in Polish only). The commission already includes Stripe's payment-processing fees; the only additions are Stripe's surcharges for cards issued outside the EEA and for currency conversion, charged at the processor's rates.

Events published in Studio with a venue in Warsaw, Kraków or Poznań also appear automatically in GoJammin, on gojammin.com and in the GoJammin app, free events included. Online events and events in other cities are not listed there. Our About us page explains how the two products fit together.

Create a GoJammin Studio account and check both commission options for your event.

How to choose who pays the commission in GoJammin Studio

You change this in the event settings, in the "Opłaty platformy" (Platform fees) section; the panel calls the commission a platform fee. The labels below are quoted from the Polish interface, with English in brackets.

1. Open the event. In the left-hand menu go to "Konfiguracja i projekt" (Configuration and design) → "Ustawienia wydarzenia" (Event settings), then to the "Opłaty platformy" (Platform fees) section.
2. Under "Obsługa opłat" (Fee handling), choose "Przekaż opłatę kupującemu" (Pass the fee to the buyer) or "Pokryj opłatę" (Absorb the fee).
3. Look at "Przykładowa cena biletu" (Sample ticket price): it shows what the buyer will pay and what you will receive with the option you chose.
4. Click "Zapisz" (Save).

To set a default for every new event, go to "Panel organizatora" (Organizer panel) → "Ustawienia" (Settings) → "Opłaty platformy" (Platform fees) and change "Domyślne obsługiwanie opłat" (Default fee handling). The setting of an individual event always takes priority over the default.

Refunds and the commission

When you refund a ticket, the commission stays payable. The only exception is a technical error on our side, as provided in §8(16)–(17) of the Organizer Terms.

You set the refund policy and make it available to attendees before purchase, within the limits of consumer rights. When a refund is due, you return the full ticket price the attendee paid, even though your proceeds were reduced by the commission. If you passed the commission on, that means refunding 104.77 zł in our example, of which you received 100 zł. These rules are set out in §11.

In practice this means two separate settlements: one between you and us for the commission, and one between you and the buyer for the ticket. Allow for refunds in your event budget accordingly.

When does the organizer receive the ticket revenue?

The standard payout runs in this order, subject to the conditions in the terms:

1. The buyer pays for a ticket; the funds accumulate in your Stripe account (§7(3)).
2. We make the event settlement available within 4 business days of the event date (§9(1)).
3. We make the payout to the bank account registered with Stripe no later than 7 business days after the event date, with the commission deducted before the transfer (§9(2) and §8(10)).

On request, we can make a payout before the event, in full or in part (§9(3)).

The full conditions are in §9 of the Organizer Terms. A payout requires completed Stripe verification, bank account details that match the organizer's details, and complete organizer data, including a tax ID or a confirmation that the organizer does not have one.

We set the payout schedule under the terms; the transfer itself is carried out by Stripe and the banks, and their processing times are outside our control.

Are the ticket sale proceeds safe?

The revenue sits in your own Stripe account, not in a pooled platform account; §7 of the Organizer Terms describes this arrangement. The transactions are handled by the payment operator, Stripe Payments Europe, Ltd. and its affiliated entities. GoJammin Studio itself does not provide payment services, and your use of Stripe is also subject to Stripe's own terms.

When planning an event, read the payout, refund and chargeback conditions first. If you are preparing a larger event, you can discuss the settlement arrangements with us in advance.

Frequently asked questions